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Common queries answered
Frequently asked Questions
Standard shipping is free for orders over $59+ (after the coupon code is applied) otherwise the cost is just $9.99.
In most cases, your order will be processed and shipped on the same day, so you can receive it quickly. The specific delivery time depends on your location and the availability of the product in stock. Generally, it will arrive within 7 days. If the product is sold out in the warehouse, the delivery time may be up to 15 days.
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
- Vibrators and Dildos
- Douche/Enema Kits
- Anal Toys, Beads and Plugs
- Cock and Ball Devices, Cock Rings And Cock Sleeves
- Gags and Ropes
- Lingerie and Men’s Wear
Lubes, massage oils, condoms, and body paints are also not returnable.
In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.
Once the order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and can NOT be shipped back out.
Your coupon code can be entered at checkout. Once the code is entered you will see the discount for the coupon code automatically applied to the total. Limit one coupon code per order.